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Before obtaining an RMA number, please contact the manufacturer of your product. You will find tech support numbers on the packaging or manual for your product. The manufacturer technical support engineer will verify that your hardware is indeed defective. Obtain a manufacturer defective confirmation code and write it down as it will be used later. Failure to include the manufacturer defective confirmation code with your return will result in refusal of your return.

Take note of the name of your technical support contact, toll free phone number, and diagnosis of your problem as this information will be required for the approval of an RMA number.

To obtain an RMA number follow these steps:

• Login with your E-mail address and Password.
• Click on the "Returns" Button.
• Locate the Order Number that contains the defective product.
• Select the product from the order screen that you will be returning.
• Submit form. Typically it will take 1-2 business days to process your request. An E-mail will be sent automatically to your E-mail address containing instructions for handling your return.

Once you have your RMA Number:

Repackage the product(s) being returned in their original packaging. All products being returned must be 100% complete and must be packaged in the original packaging material. All packing materials, CD's, diskettes, manuals, warranty cards, documentation, and any other accessories must be included in the original product box. A return will be refused and sent back to you at your cost if any of the materials are missing from the packaging.

Include all packages being returned in a shipping box that is properly packaged for transportation of sensitive hardware material. Omnetix PC will not honor any returns that arrive improperly packaged, altered, or physically damaged. All items will be inspected and tested upon receipt. Any items found to have any of the following will be refused return:

• Product(s) Improperly Packaged,
• Product(s) containing labels that have been tampered or removed,
• Product(s) with missing or damaged standard labels such as (UL, capacity, Brand, and SKU#),
• Product(s) that are received in an unqualified shipping container,
• Product(s) or packages with missing or damaged bar codes,
• Product(s) with a serial number that do not match the product serial number on your package (Omnetix PC tracks all product serial numbers).
• Damaged Components, cracks, burns, scratches,
• Damaged boards, abuse of component, or defacement,
• Loose, damaged, or missing screws,
• Product(s) with a security seal that has been scratched, removed, or tampered with.

Place your products in a qualified shipping container and mark the box with the RMA number you received from the Omnetix PC web site. Failure to include your RMA number on your shipping container will result in refusal of delivery of package and it will be returned to you at your cost.

We strongly encourage you to fully insure your package prior to shipping for your protection!

You will receive an address to ship your defective or damaged product(s) once your RMA is approved, typically our closest warehouse to your location.

After assessing your return, if your product is found to be defective and the return is deemed in good condition (it does not violate any of the return policies above), Omnetix PC will replace or refund you the amount of the product.